Major Utility Contracts everse for Multi–Million–Dollar, Multi–Project Engagement

LOS ANGELES, February 15, 2003 – Today, everse corporation (everse), a technology consulting, software development, and application outsourcing company, announced that it has been contracted by one of the largest utility companies in the United States for a multi–million–dollar, multi–project engagement. everse will develop Web–based customer self–service applications, electronic bill presentment and payment (EBPP) functionality, and energy–related software for the utility. In accordance with a mutual agreement with the utility, everse is not at liberty to disclose the client’s name or the exact contract amount.

In enhancing the utility’s customer self–service functionality, everse will leverage its Customer Relationship Management service to define new customer touchpoints, identify and eliminate gaps in CRM processes, and develop a framework to more seamlessly integrate the self–service functionality into existing enterprise systems. everse will develop new interactive, transactional, knowledge–enabled applications geared toward improving customer satisfaction while reducing the burden on and the cost of the utility’s call center operations.

To integrate new EBPP functionality into the utility’s portal, everse will leverage its Enterprise Application Integration and Process Migration services. Through Enterprise Application Integration, everse will help the utility aggregate its data sources and optimize its systems to deliver operational effectiveness through the EBPP functionality. Through Process Migration, everse will help the utility map its business and technology landscapes and migrate billing processes to the new platform. everse will collaborate with the utility’s technology and business units to evaluate, select, and implement an appropriate solution framework consistent with the utility’s long–term strategies.

To develop new energy software for the utility, everse will leverage the technical expertise, software development discipline, process–centric methodology, and feedback–oriented change management of its Application Design & Development service. The energy software will include a usage analysis tool, rebate finder, and guide to energy–saving products. everse will also develop survey, personalization and customization, and user support functionality. Deployed on the utility’s portal, these applications will provide added value to existing customers, attract new users, and increase the utility’s overall customer satisfaction scores.

The multi–project engagement will also leverage everse’s Technology Assessment & Planning and Program Management services. everse will apply its technology consulting expertise and resources to create a secure and adaptable platform that will support the new applications and drive business performance and growth. As the program management office for the engagement, everse will manage all aspects of the projects, including the evaluation, selection, and management of all third–party vendors and service level agreements.

According to everse CEO James Sung, “This is an extremely exciting engagement for everse, as it calls upon almost all of our services. By mobilizing and integrating the full range of our skills, we will provide the comprehensive supplemental capabilities needed to develop mission–critical energy– and utility–related software that delivers the highest levels of value for our client and its customers.“

About everse corporation

everse is a technology consulting, software development, and application outsourcing company with offices in Los Angeles, New York, Bangalore, and Shanghai. The company mobilizes its expertise in Business Technology Consulting, Application Development & Outsourcing, and Enterprise Integration through its proprietary e-v-e-r-s-e Methodology. everse creates process-centric solutions that address the full range of its clients' functional issues and build long-term business relationships. everse has collaborated with Global 1000 and middle market companies including Allied Domecq PLC, Baskin-Robbins, Conexant Systems, CorVel Corporation, the California Public Utilities Commission, Enterprise Rent-A-Car Company, Farmers Insurance Group, Knott's Southern California Resort, Medtronic Minimed, Newhall Land and Farming Company, Pacific Gas and Electric Company, Southern California Edison, ValleyCrest Companies, and Vitesse Semiconductor Corporation.